We offer a 30-day return policy on all products. Items must be in original condition with all packaging and accessories. Simply contact our customer service team to initiate a return, and we'll provide you with a prepaid shipping label.

Standard shipping typically takes 5-7 business days. We also offer express shipping options for 2-3 business day delivery. Orders are processed within 24 hours, and you'll receive a tracking number via email once your order ships.

Yes! All our products are carefully selected and tested to ensure they meet safety standards for pets. We only source from trusted manufacturers and regularly review our product quality. However, always supervise your pets during playtime and follow any care instructions included with your purchase.

We offer special pricing for bulk orders. For orders of 10 or more items, please contact our sales team at sales@mossypaws.co.uk to discuss volume discounts. We're happy to work with shelters, rescues, and businesses to provide competitive pricing.